Conversation routing is the product
Why Tomorrow Football treats intent classification as a core experience, not a hidden preprocessing step.
Opening
Most agent demos hide classification. Tomorrow Football makes it part of the answer.
Main Argument
If users cannot tell whether the system understood their question type, they will not trust the tactical chart that follows.
Evidence or Example
A post-match emotional question and a pre-match form question can share words like "defense" while needing different tools. Routing has to be explicit enough for the product to recover when it is wrong.
What Changed My View
I initially treated routing as infrastructure. User sessions showed that visible intent labels reduced repeat clarifications.
Practical Takeaway
Expose the judgment that selects tools. Silence is not elegance when the cost of a wrong path is confusion.